A trading name of ADELAIDE PROPERTY MATTERS PTY LTD
ABN: 34 628 216 937
Last Updated: January 2026
Adelaide Property Restoration ("we", "us", "our") is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting an enquiry, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
We may collect the following types of personal information:
We do not collect sensitive information (such as health information, religious beliefs, or criminal records) unless it is directly relevant to the services we provide and you have consented to its collection.
We collect personal information through:
Where practicable, we will collect personal information directly from you. If we receive unsolicited personal information that we did not request and determine it is not reasonably necessary for our functions, we will destroy or de-identify that information (provided it is lawful to do so).
We collect and use your personal information for the following purposes:
We will not use or disclose your personal information for purposes other than those described in this Privacy Policy unless we have your consent, or as required or permitted by law.
We may disclose your personal information to the following third parties where necessary to provide our services or meet our legal obligations:
We take reasonable steps to ensure that third parties to whom we disclose your personal information are bound by confidentiality and privacy obligations.
Some of the third-party services we use (such as cloud storage, analytics, and advertising platforms) may store or process data on servers located outside Australia, including in the United States and the European Union.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles or are subject to a substantially similar privacy regime.
By using our website and services, you consent to the disclosure of your personal information to overseas recipients as described in this section.
We store personal information using secure cloud-based services and take reasonable steps to protect your information from:
Our security measures include:
While we take reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your personal information.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Building and construction records may be retained for extended periods to meet statutory warranty and liability requirements.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage.
Cookies are small text files stored on your device when you visit a website. They help us understand how visitors use our site and improve its functionality.
| Cookie Type | Purpose |
|---|---|
| Essential | Required for the website to function properly |
| Analytics | Help us understand how visitors interact with our website |
| Advertising | Used to deliver relevant advertisements and measure their effectiveness |
We use the following third-party services that may collect information through cookies and tracking technologies:
Google Analytics
We use Google Analytics to collect anonymised data about website usage, including pages visited, time on site, and general geographic location. This helps us understand how visitors use our website and improve its content and functionality.
Google Privacy Policy
Google Ads
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns and understand how users interact with our website after clicking an advertisement.
Google Ads Privacy
Facebook Pixel (Meta)
We use the Facebook Pixel to measure advertising effectiveness, optimise ad delivery, and build audiences for future advertising. This may involve collecting information about your activity on our website.
Meta Privacy Policy
You can control cookies through your browser settings. Most browsers allow you to:
Please note that disabling cookies may affect the functionality of our website.
You can also opt out of interest-based advertising through:
Under the Australian Privacy Principles, you have the following rights:
You may request access to the personal information we hold about you. We will respond to your request within a reasonable period (generally within 30 days). In some circumstances, we may refuse access where permitted by law, and we will provide reasons for any refusal.
If you believe the personal information we hold about you is inaccurate, incomplete, out-of-date, or misleading, you may request that we correct it. We will take reasonable steps to correct the information and, if we have disclosed it to third parties, notify them of the correction (unless impracticable or unlawful to do so).
Where practicable, you may deal with us without identifying yourself. However, if you choose not to provide personal information, we may not be able to provide you with a quote or deliver our services.
You may opt out of receiving marketing communications from us at any time by contacting us using the details below.
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with us.
Contact our Privacy Officer using the details in Section 12 below. Please include:
We will acknowledge receipt of your complaint within 7 business days and investigate it promptly. We aim to resolve complaints within 30 days. If we need more time, we will notify you and explain why.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may provide additional notice (such as on our website homepage).
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
Adelaide Property Restoration
A trading name of ADELAIDE PROPERTY MATTERS PTY LTD
Privacy Officer
Phone: (08) 8353 0452
Email: admin@adelaidepropertyrestoration.com.au
Address: 4 The Parade, Norwood SA 5037
Our website does not currently respond to "Do Not Track" browser signals. You can manage tracking preferences through the cookie controls described in Section 8.
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any website you visit.
This Privacy Policy is intended as general guidance and does not constitute legal advice. Adelaide Property Restoration recommends seeking independent legal advice for specific privacy compliance requirements.